Frequently Asked Questions (FAQ)
Delta Dental Network Status Change
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We want to thank you for choosing West Prosper Family Dental for all your dental needs. We are very proud of our community, the dedication of our team members, and the experience we provide to our patients. Providing the best dental experience for every patient, every time is our goal and the reason we enjoy practicing dentistry as much as we do. We hope these efforts are seen and felt during every visit to our practice.
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As of November 1, 2026, West Prosper Family Dental will no longer participate with Delta Dental as an in-network contracted provider. The following questions and answers are intended to help you better understand what this means and how it may affect your dental benefits.
1. Can I still come to West Prosper Family Dental if I have Delta Dental?
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Yes. You can absolutely continue your care with us and still use your benefits
2. Will you still file my insurance claims?
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Yes. We will continue submitting and assisting with all claims.
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3. Why are you leaving the Delta Dental network?
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This was a difficult decision. While costs and your premiums have increased, Delta Dental reimbursements have not kept pace. This change allows us to focus on providing the best care without insurance limitations.
4. Will my out of pocket change?
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Many plans provide out-of-network benefits, meaning your insurance still contributes toward the cost of treatment. The amount depends on your specific plan. Your out-of-pocket cost may vary, depending on your plan, but many patients find the difference is smaller than expected. Our team will always provide an estimate in advance.
5. How will insurance payments work after November 1, 2026?
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Some plans may pay you directly. In that case, payment is due at your visit, we will submit the claim for you, and Delta Dental will reimburse you (typically within 2–4 weeks). Other plans may not change how payments are handled, so there may be no change for you.
6. Delta Dental sent me a letter recommending another dentist. Do I have to switch?
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No, you are free to continue seeing us. Many patients choose to stay.
Our decision to become unrestricted providers allows us to make treatment decisions based on what is best for our patients’ long-term oral health, rather than what is dictated by an insurance company.
7. I receive dental insurance through my employer. Are there other options?
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Yes. Many employers offer multiple dental plan options, and you may be able to select a different plan during your open enrollment period. If other options are not available, we offer an in-office membership plan as an alternative to traditional dental insurance. This program covers preventative care and discounts on most treatments.
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More information about our membership plan can be found here:
https://www.westprosperdental.com/in-office-plan
If you have any questions about this change or about your dental benefits, our team will be happy to assist you. Please contact our office and we will gladly help you understand your options.
You are important to us. We respect each and every one of your decisions and are here to help guide you through this transition.
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Thank you for your trust in West Prosper Family Dental.​